Diamond Bright: IMPORTANT POLICY - MY PERSONAL SHOPPERS (90 AED per order). APPOINTMENT BOOKING TIME-SLOT

Please review our policy for Diamond Bright Elite Buyer Assistant Dubai:

• Cost Inclusions:

  • This fee reflects the value of the dedicated time, effort, and transportation involved in procuring your items

• Cost Exclusions:

  • Excludes the cost of the item(s) and shipping fees/customs duty fees.

• Reservation Process:

  • Reserve the item(s) under your name at the store. This gives your Personal Shopper to start Prepping like a boss!
  • Send us a message before booking a time-slot if you're unsure.

• Definition of "Elite" Items:

  • Jewelry
  • High-end Jewelry
  • High-end Home Decors
  • High-end Furnitures
  • High-end Art purchased from a Mall or Store delivered to you personally.
  • ...etc
  • Each item within this category should not exceed a weight limit of 25kg, which is determined by its volumetric weight. Volumetric weight is calculated based on the dimensional size of the package rather than its actual weight. Items surpassing this weight limit may incur additional charges or face restrictions.

• Appointment Adherence and Refund Policy:

  • • We make 3 attempts to contact you on your appointment day. If unreachable, your booking will be canceled with no refund (exceptions apply).

    • Refunds/exchanges follow store policy and must be requested within the item’s valid timeframe.

    • Please be available on WhatsApp at your scheduled time—missed appointments are non-refundable.

    
    

• Approval Requirement:

  • SUBJECT TO PRIOR APPROVAL, PLEASE WHATSAPP US BEFORE PURCHASE!

• Service Coverage:

  • This service is for the GCC ONLY.

• Confirmation and Purchase:

  • We'll confirm the reserved item(s) with you before finalizing the purchase.

• Purchase Requirements:

  • Items must be purchased from a mall or store only.

• Appointment Adherence:

  • Same Day Service Policy

    To ensure a smooth and efficient shopping experience, please note that all bookings are considered full-day reservations rather than fixed-time appointments.

    ✅ You may select a preferred time slot, but our team manages multiple customer requests throughout the day.
    ✅ We will reach out to you via WhatsApp, Setmore messages, or email to coordinate your purchase.
    ✅ Your item will be purchased on the same day as your booking.

    Response & Cancellation Policy:
    We will attempt to contact you three times on the day of your booking. If we do not receive a response within 10 minutes of any attempt, your appointment will be automatically canceled.

  • By Making a purchase, you've agreed to our "Terms & conditions" and "Policies".
  • Groupyard reserves the authority to cancel any booking(s) in the event of unlawful or restricted items as outlined in our shipping regulations, or if our Personal Shopper Assistant encounters harassment.
    Customers are urged to familiarize themselves with their rights under the 'CONSUMER PROTECTION POLICY'. Should it be determined that our Personal Shopper Assistant is at fault, the customer will be entitled to a full refund. However, refunds will not be issued otherwise.
  • The Personal Shopper Assistant will not tolerate any late payments during your appointment at the store.
• Service Coverage:
  • This service caters only for the GCC and nearby neighboring countries ONLY.
  • Personal Shopper Provider communicates exclusivley through WhatsApp during Gulf Standard Time (UAE).
  • The Personal Shopper service operates exclusively within the Dubai UAE Zone
• Collection Point:
  • **Customers in Oman, that requested for ‘basic delivery’, must collect their item(s) upon their arrival at our office. You will receive an email notification prompting you to retrieve them from our designated collection point at the Groupyard Locker, conveniently located at “The View Airport, Building #203, ALMouj Street, Office 52.”
  • Once final sale of purchase has been been complete, please allow 24 hours until your item appears in your suite account, before taking any action.

• Service Details:

  • Service Fee: 90 AED per order.
  • Packages are shipped using GroupYard online shipping services.
  • Once purchased, your item will be in our warehouse and updated on your account as received in our Dubai warehouse.
  • Check your GroupYard account Suite for order updates.
  • Rushed items available upon request at an additional 20% per order.
  • Refunds: 
  • No Refunds:
  • Service fees are non-refundable, including cancellations.
  • Refunds: Item refunds are subject to the store’s policy and must be executed at the time of booking.
  • Service fees are non-refundable.
  • All prices are in AED.
  • Shopping within the Dubai area only. Exceptions for orders outside Dubai may be considered upon request.
  • If unsure about which category to purchase (Silver, Gold, Platinum, or Diamond), kindly reach out to us via WhatsApp (*This feature is only for existing customers logged into their account) before booking an appointment.
  • Shipping restrictions apply to items that cannot be purchased and shipped to your country. Please read our Shipping Restrictions Policy.Prohibited items
     

    يرجى مراجعة سياستنا الخاصة بمساعد المشتري في Diamond Bright Elite في دبي:

    
        تضمينات التكلفة:
            يغطي تكلفة وقتنا وجهدنا.

        استثناءات التكلفة:
            لا يشمل تكلفة السلعة (الأصناف) ورسوم الشحن/رسوم الرسوم الجمركية.

        عملية الحجز:
            احجز السلعة (العناصر) تحت اسمك في المتجر.

        تعريف عناصر "النخبة":
            مجوهرات
            المجوهرات الراقية
            ديكورات منزلية راقية
            الأثاث الراقي
            الأعمال الفنية الراقية التي تم شراؤها من مركز تجاري أو متجر يتم تسليمها إليك شخصيًا.
            ...إلخ

        سياسة الالتزام بالمواعيد واسترداد الأموال:
            يرجى الالتزام بموعدك على الواتساب، وإلا سيتم إلغاؤه. لا يتم قبول استرداد الأموال!

        متطلبات الموافقة:
            تخضع للموافقة المسبقة، يرجى التواصل معنا عبر الواتساب قبل الشراء!

        تغطية الخدمة:
            هذه الخدمة لدول مجلس التعاون الخليجي فقط.

        التأكيد والشراء:
            سنقوم بتأكيد العنصر (العناصر) المحجوزة معك قبل إتمام عملية الشراء.
            برجاء الالتزام بالموعد المحدد على الواتساب؛ سيؤدي عدم القيام بذلك إلى الإلغاء دون استرداد الأموال.

        متطلبات الشراء:
            يجب شراء العناصر من مركز تجاري أو متجر فقط.

        تفاصيل الخدمة:
            رسوم الخدمة: 90 درهم لكل طلب.
            يتم شحن الطرود باستخدام خدمات الشحن عبر الإنترنت من GroupYard.
            بمجرد الشراء، ستكون السلعة الخاصة بك في مستودعاتنا وسيتم تحديثها في حسابك كما تم استلامها في مستودعنا في دبي.
            تحقق من جناح حساب GroupYard الخاص بك للحصول على تحديثات الطلب.
            العناصر المستعجلة متاحة عند الطلب بنسبة 20% إضافية لكل طلب.
            لا توجد عوائد أو المبالغ المستردة على العناصر المشتراة.
            رسوم الخدمة غير قابلة للاسترداد.
            جميع الأسعار بالدرهم الإماراتي.
            التسوق داخل منطقة دبي فقط. يمكن أخذ الاستثناءات للطلبات خارج دبي في الاعتبار عند الطلب.
            إذا لم تكن متأكدًا من الفئة التي تريد شراؤها (الفضة، أو الذهب، أو البلاتين، أو الماسي)، فيرجى التواصل معنا عبر WhatsApp (*هذه الميزة مخصصة فقط للعملاء الحاليين الذين قاموا بتسجيل الدخول إلى حساباتهم) قبل حجز موعد.
            تنطبق قيود الشحن على العناصر التي لا يمكن شراؤها وشحنها إلى بلدك. يرجى قراءة سياستنا على موقعنا: قيود الشحن الخاصة بـ GroupYard.